Returns Policy

Last updated: February 20, 2025

At Podpoc by Zsuzsanna Kocsis LLC, we understand that sometimes a return is necessary, and we’re here to ensure the process is as smooth and hassle-free as possible.

How to Initiate a Return

If you need to return a product, please contact our support team through our “Contact Us” page within 180 days of receiving your order. For a quicker resolution, kindly include the following details in your request:

• Name on the order
• Order number
• A detailed description of the issue
• Photos illustrating the problem
• Your preference for a replacement or a refund

Please note that we are not responsible for issues stemming from customer errors such as spelling mistakes, problems with original images, or ordering mistakes. We encourage you to review your order thoroughly before finalizing your purchase.

Return Policy Guidelines

• Eligibility: We accept returns for non-sale items within 180 days of the order’s receipt.
• Condition: Returned or exchanged items must be in their original condition—unwashed, unworn, with all tags attached, and accompanied by the sales receipt.

Returns Shipping

• Return Cost: We offer free returns for items that are damaged or defective. The return cost is $0.00.
• Procedure: Once you have contacted us and received an approved return address, please follow these steps:
  1. Prepare Your Return Package: Include a printout of your purchase confirmation email along with all the items you wish to return.
  2. Ship the Package: Use your local post office or a courier service to send the package to the provided return address. Please ensure you obtain and share a tracking number from your chosen courier.
  3. Confirmation: After we receive your returned items, you will receive an email confirmation. We will also notify you via email regarding the approval or denial of your refund request.

Need Help?

If you have any questions or require further assistance, please do not hesitate to reach out to us. Customer satisfaction is our top priority, and we are committed to providing you with the best support possible. Visit our “Contact Us” page or email us at [email protected] for prompt help.

Thank you for shopping with Podpoc. We value your business and are here to ensure your experience is seamless from start to finish.